Conditions of Play with BetNinja Casino in the UK
These terms apply between BetNinja Casino, referred to as “we”, and the person who holds an account with us, referred to as “you”. They cover the account, the cashier, offers and the tools that protect you, in the order in which a player meets them. Where an offer carries its own terms, those terms apply to that offer in addition to this document.
Summary of obligations
| Subject | What we ask of you | What we provide |
|---|---|---|
| Age | You are 18 or over | An account only for adults |
| Details | They are true and are your own | A secure record of them |
| Documents | Proof of identity and proof of address | Review of what you send |
| Payments | The method carries your name | A cashier with the methods listed |
| Play | You stay within the rules of each game | Games from the studios named in our lobby |
| Control | You use the tools that suit you | Deposit limits and self-exclusion |
Who may hold an account
An account may be held only by a person aged 18 or over. The details given at registration must be your own and must be true. You are responsible for keeping your credentials private, and you should tell us at once if you think another person has used them. The account is for your personal use as a player.
Checking identity and address
We ask for proof of identity and proof of address. We use them to confirm that the account holder is the person named, and to match the account to the payment methods used. A withdrawal cannot be paid until verification is complete. If a document is refused, we tell you the reason through support so that you can send a corrected one.
Money in the account
- Amounts in these terms are stated in pounds, and the cashier shows the figures for your method.
- The cashier lists Visa, Mastercard, MiFinity, bank transfer and several cryptocurrencies.
- A payment method must carry your own name.
- Minimums differ by method, and the cashier shows the figure for yours.
- A withdrawal is paid to a method that passes our checks, and the cashier shows its status.
We state no processing time for a method in these terms. The history in the cashier is the record of each payment.
Documents in practice
| Document | Purpose | Common reason for refusal |
|---|---|---|
| Proof of identity | Confirms name and date of birth | A cropped or blurred image |
| Proof of address | Confirms the address on the account | A name or address that differs from the account |
An upload should show the whole document in good light. If the name on a document differs from the name on the account, write to support before you pay in.
Offers
An offer is optional. The welcome package spreads matches of 100%, 50% and 25% across the first three deposits, with wagering of 30 times on the deposit and bonus together. The other conditions of an offer, such as the maximum stake, the share each game contributes and the expiry, are stated with it. You accept an offer by claiming it, and you may decline it when you deposit. If you are unsure of a condition, ask us before you play.
Keeping your account secure
- Use a password that belongs to this account only.
- Do not share the password, a verification code or the account with anyone.
- Lock your phone and log out after play on a shared device.
- Change the password and contact us at once if you suspect misuse.
- Never reply to a message that asks for your password; we do not ask for it by email.
Games
Each game has its own rules, set by the studio that supplies it, and you should read those rules before you play. The result of a round is determined by the game and not by us. A win is never owed to a player, and you should treat money staked as money spent.
Your records
The history in the cashier shows each deposit and withdrawal. We recommend comparing it with your bank or wallet statement from time to time and reporting any difference to [email protected], with the date and the amount. A report that quotes both is answered fastest.
Conduct
You agree to use the account only for lawful play, to give us true information and to treat our team with courtesy. We may ask for further information when a payment or a pattern of activity needs explanation, and we expect you to answer in good faith.
Communications
We contact you at the email address of the account, so please keep it current. A change of address or name should be reported to support before your next withdrawal, with the document that shows the change. We write in English, and we keep our replies in writing so that you hold a record.
Reading the conditions of an offer
| Item to find | Why it matters |
|---|---|
| Wagering figure | It sets how much must be staked before release |
| Maximum stake | A single bet above it can put the offer at risk |
| Game contribution | Games count at different shares, and some do not count |
| Expiry | Unfinished wagering lapses when it ends |
Player protection
You may set a deposit limit or self-exclude. We encourage you to use these tools before problems arise. GAMSTOP offers free, account-wide blocking across UK-licensed gambling sites, and GambleAware offers free and confidential support. Our responsible play page explains each tool.
Closing an account
You may ask us to close your account by writing to [email protected] from the email address of the account. We may also restrict or close an account where these terms are not followed. What happens to funds in a closed account is shown by the cashier at the time, and you can ask support before you decide.
Mobile access
The service works in a mobile browser on iPhone and Android. These terms apply in the same way on every device.
Making a complaint
A complaint goes to [email protected]. Please state the email address of the account, the date of the event and what you would like us to do. We acknowledge it and answer it in writing. A complaint does not affect your use of the account.
Changes to these terms
We may update these terms when the service changes. The date of the latest version is 8 October 2026. A change that affects your rights is shown in the account, and the terms shown at the time you play are the ones that apply to that play.
Reaching our team
Live chat and email at [email protected] are our channels.