Responsible Gambling at BetNinja Casino
Gambling is paid entertainment, not a way to earn money, and a win is never owed to a player. We set out here the controls we provide, the signs that play needs attention and the independent services that give free help.
1. Controls in your account
1.1 The tools we provide
| Tool | What it does | When to use it |
|---|---|---|
| Deposit limit | Caps the money you can add over a set period | Before your first deposit and before any larger one |
| Self-exclusion | Stops access to the account for the period you agree with us | When you want a pause from play, short or long |
1.2 Choosing a limit
A deposit limit works only if it is set when you are calm. Decide the amount you can lose without any effect on rent, bills or savings, and set the limit at or below that amount. Treat a limit as a fixed ceiling, and not as a target to reach.
1.3 Reviewing limits
Look at your limit once a month. If you reached it often, the limit may be telling you that the budget is too high or that play has grown. Treat that as information and adjust downward, not upward.
1.4 Changing a limit
Lowering a limit is a step toward control. Raising one is a larger decision, and we advise waiting before you do it, rather than raising a limit in the middle of a session.
2. Signs that play needs attention
2.1 Signs in your play
- You stake more than you planned, or for longer than you planned.
- You deposit again to win back a loss.
- You play to escape worry or low mood.
- You hide the amount you spend from people close to you.
2.2 Signs in your finances
- You borrow money in order to gamble.
- You put off bills in order to gamble.
- You use money set aside for another purpose.
2.3 What to do at once
If one of these signs fits, stop the session, set or lower a deposit limit, and consider self-exclusion. Speak to someone you trust, or use one of the services in section 4.
2.4 Signs in your time
- Sessions run longer than the time you set.
- You play late at night or during hours meant for sleep or work.
- You check the account repeatedly between sessions.
- You feel irritable when you cannot play.
3. Stepping away or excluding yourself
3.1 The difference
A short self-exclusion suits a player who is in control but wants some distance. A long one is a stronger step, intended for a player who has decided that play must stop.
3.2 How to ask
Write to [email protected] from the email address of your account, or use live chat, and tell us what you want and for how long. We act on the request and confirm it in writing. Do not try to open another account during an exclusion.
3.3 After the period ends
When the period ends, return with a lower limit than before and a planned session length. If you feel the urge to raise the limit at once, extend the exclusion and speak to one of the services in section 4.
3.4 GAMSTOP
GAMSTOP is a free service that blocks your access to accounts on gambling websites and apps. Registering with it covers many sites at once, which a tool on a single casino cannot do. We recommend it to any player who wants a wider block.
4. Independent help
4.1 Free services
| Service | What it offers |
|---|---|
| GamCare | Free, confidential information, advice and support for people affected by gambling |
| GambleAware | Free, confidential support, available around the clock, with self-assessment and a spend calculator |
| GAMSTOP | Free blocking of access to gambling accounts and apps |
4.2 Contacting them
Each service has its own website, where the helpline and chat options are shown. We do not print their telephone numbers here, because the number on the service’s own site is the one to trust.
4.3 Using the services together
The services complement one another. A deposit limit controls spending at BetNinja, GAMSTOP blocks gambling accounts on many sites, and GamCare and GambleAware provide people to talk to. Using two or three together gives stronger protection than any one alone.
4.4 If someone close to you gambles
You can seek advice for yourself as well. The services above also support family and friends, and they can explain how to raise the matter without blame.
5. Young people and shared devices
5.1 The age rule
Only adults aged 18 and over may open an account. A person under 18 must not register or play.
5.2 Shared phones and computers
A saved password on a shared device lets any user reach the account. Do not save the password on such a device, and log out after every session.
5.3 Protecting minors
Keep your login private, lock your phone and log out on any device a young person can reach. If a minor has used an account, tell us at [email protected] without delay.
6. Decisions by situation
6.1 What to choose
| Situation | Suitable step |
|---|---|
| You want to plan spending in advance | A deposit limit |
| You need a few days away from play | A short self-exclusion |
| You feel play is out of control | Self-exclusion and GAMSTOP |
| A person close to you is affected | Free advice from the services in section 4 |
6.2 Questions to ask at the end of a session
Did I stop when I planned to stop?
Would I be comfortable showing my history to someone I trust?
A “no” to the first two or a “yes” to the third is a signal to lower your limit before the next session.
7. Time and money
7.1 A budget check
Write down the amount you will spend, and the length of the session, before you start. If the session reaches either figure, stop. The session record is in the cashier history.
7.2 Winnings and losses
Money won is not a reason to raise stakes, and money lost is not a reason to chase it. Offers, including our welcome package, do not change that; they come with wagering that requires further stakes, and you may decline them.
8. Reaching our team
8.1 Channels
Live chat and email at [email protected] are our channels.
8.2 What to include
Give the email address of your account and tell us what you want to do. We will not ask for your password.