BetNinja Casino Privacy Notice for the United Kingdom
Last updated 8 October 2026. This notice describes how BetNinja Casino, referred to as “we”, handles the personal data of visitors and account holders in the United Kingdom. We group the data by kind, so that each kind can be matched to the reason we hold it.
Kinds of personal data we hold
| Kind | Examples | Reason we hold it |
|---|---|---|
| Identity | Name, date of birth, identity document | To confirm that you are an adult and the person named |
| Contact | Address, email, proof of address | To reach you and to confirm where you live |
| Payment | Method used, amounts, dates, name on the method | To process payments and to match them to the account holder |
| Activity | Games played, stakes, results, session times | To run the games and to keep a record of the account |
| Messages | Chat transcripts, emails and attachments | To answer your question and to keep a record of it |
| Device | Browser type, device information, cookies | To make the site work and to keep it secure |
Who is responsible for the data
BetNinja Casino decides why and how the kinds of data in the table are used, and acts as the controller for it. Studios and payment providers receive only what they need in order to supply their part of the service. A privacy question goes to [email protected], and we answer it in writing.
What we collect and from where
- From you. The details you enter at registration, the documents you upload and the messages you send.
- From your use of the service. Technical information about your device and browser, and the record of your play and your payments.
- From payment providers. Confirmation that a payment succeeded or failed, together with the reference needed to match it to your account.
We do not ask for more than the service requires. A document that is not needed for verification should not be sent, and anything on it that is unrelated, such as a document number you do not need to show, can be left out if the document remains legible.
The purposes of processing
We process personal data for these purposes.
- Providing the service. Running the account, the games and the cashier.
- Verification and fraud prevention. Confirming identity and address, and matching payments to the account holder.
- Legal duties. Keeping the records that the law asks a gambling operator to hold.
- Player protection. Applying the deposit limits and self-exclusion that you set or request.
- Support. Answering messages and solving problems.
Recipients of data
| Recipient | What they receive | Purpose |
|---|---|---|
| Payment providers | Payment details and amounts | To carry out deposits and withdrawals |
| Game studios | Technical data needed to run a round | To supply the games |
| Authorities | Data that the law requires us to provide | To meet legal duties |
| Service providers acting for us | Data needed for their task | Hosting, support and security |
We do not sell personal data. A provider that acts for us may use the data only to carry out the task we give it.
Your rights
Under UK data protection law you hold these rights.
- Access. You may ask for a copy of the personal data we hold about you.
- Rectification. You may ask us to correct data that is wrong.
- Erasure. You may ask us to delete data, where no legal duty requires us to keep it.
- Restriction and objection. You may ask us to limit the use of your data, or object to a use.
- Portability. You may ask for data you provided in a form that can be moved.
To use a right, write to [email protected] from the email address of your account. We may ask for proof of identity first, so that the data does not reach the wrong person. Some rights are limited where the law requires us to keep a record, and when that applies we tell you which part we cannot delete and why.
Support conversations
When you write to [email protected] or use live chat, we keep the message and our reply so that a later question about the same matter can start from the record. Please leave out anything that the question does not need. A password and a full card number are never needed, and a message that contains them should be followed by a password change.
What to include in a data request
- The email address of the account, so that we can find the right record.
- The right you wish to use: access, correction, deletion, restriction, objection or portability.
- The data or the period concerned, if you want less than everything.
- A way to confirm that the request comes from you, if we ask for one.
A precise request is answered sooner than a general one.
How long data is kept
We keep data while the account is open and for as long afterwards as the law requires us to hold gambling and payment records. When the reason for holding a piece of data ends, we delete it or make it anonymous. A request to delete an account does not remove the records we must keep by law.
Cookies and device data
We use cookies and similar technology that the site needs in order to work, such as keeping you logged in during a session. Your browser settings let you refuse or delete cookies, but parts of the site may stop working if essential cookies are blocked.
Checks on the account
Some checks are made by system rather than by hand, for example matching the name on a payment method to the name on the account. If a check blocks a payment or a feature, you may ask a member of our team to review the result by writing to [email protected], and we explain what was checked.
Security and shared devices
We protect data with measures suited to a gambling service, and we ask you to protect the account as well. Use a password that belongs to this account only, lock your phone, and log out on a device that others use. We never ask for your password by email.
Data you can choose not to give
Registration and verification require the identity and contact details in the table, and we cannot open or verify an account without them. Other information, such as the content of a chat message, is at your discretion. If you decline to give data that a legal duty requires, we may be unable to continue the account.
Children
We accept adults aged 18 and over only. If we learn that data belongs to a person under 18, we restrict the account and handle the data according to the law.
Complaints about data
Write to us first at [email protected], and we will answer in writing. You also have the right to complain to the Information Commissioner’s Office, the UK authority for data protection.
Changes to this notice
When we change how we handle data, we update this notice and the date at the top. Material changes are shown in the account or sent to the email address you gave us.